Turnaround
Orders are generally shipped within 72 hours, Monday - Friday, 11 am - 5 pm. In some instances, however, delays may occur.
We will do our utmost to contact you if there are any delays. We ask that you regularly check the inbox of the email address supplied during your order to ensure you receive and respond to any relevant communications we may send.
Carriers
You will be responsible for choosing and paying for your preferred shipping method/carrier during the checkout process.
Once a package has been handed over to one of our chosen shipping carriers and the order marked as fulfilled, Happy Endings can no longer be held accountable for the whereabouts of your order as it travels through the chosen carrier's postal network.
If you have any concerns about the whereabouts of your order, please do contact us, but also be aware that we may need to refer you to the customer service department for the chosen shipping carrier to have them help you in locating your package.
Order Tracking
Please note that our customers must ensure they choose the correct shipping method/carrier to satisfy their needs during the checkout process.
In the case of shipping methods denoted as "not tracked," "no tracking available," or any similar wording, no tracking number/information will be available or supplied to you.
As such, it is not possible for us to track the whereabouts of your order if sent via any such un-tracked shipping method. If you have not yet received your order after a reasonable period of time, our only option may be to wait to see if the order is delayed in delivery or if it is being returned to us.
If, however, you would prefer the security of tracking your order's delivery status, please ensure you select a tracked shipping method during checkout, as only these methods include tracking information.
We will update your order with the tracking information if you select a tracked shipping method. You will be notified by email to the email address supplied during the checkout process.
Please Note: Any orders sent via a "Free Shipping" method will have a tracking number, which will be sent to you once your order has been fulfilled.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location.
Before the final checkout page, you will be shown what the cost of shipping will be, and what option(s) are available to you, and you will have a chance not to place your order if you so decide.
Customs, Duties, Tariffs & Other Fees/Taxes
All Happy Endings orders are shipped from our warehouses in Canada or USA.
When an order placed on our website is shipped to a country, not in the USA, customs, duties, tariffs, and other such import-related fees or taxes may be required for your package when it arrives in your home country. If any such fees are present on your order, you, the customer, will be solely liable to pay any such costs. Happy Endings cannot be held responsible for these fees, nor do we attempt to calculate these fees on your behalf during checkout.
As mentioned in our returns policy, if an order with any of the fees mentioned above paid on it is returned to us, Happy Endings will not be able to refund any such fees to you. You will need to discuss this with your local tax office.
Back Orders
If an item goes on back order, we will contact you directly to discuss all possible options available to you.
Typically, we can either ship you the part of your order that is in stock, and then when the item becomes available, we will ship you the rest of your order. Or we can delay the shipping of your entire order until all products are back in stock. We can also refund you for any back-ordered items.
Incorrect Address Supplied
If you supplied an incorrect/undeliverable shipping address during the checkout process, and your order is returned to us by the shipping carrier we will contact you to confirm the correct address to send your package to before sending it to you again.
Please note that if you supply an incorrect address and we are required to re-send a package, you will be responsible for paying additional shipping costs before the package is re-sent.
Last Updated: 12/01/2022
