Returns & Refund Policy
Returns & Refund Policy
Defective items may be replaced or refunded
Damage during shipment is not covered
Vinyl decal adhesion depends on installation & surface prep
What is your return and refund policy?
All sales are final. We do not accept returns, exchanges, or refunds unless your order is proven to be defective (manufacturing issue).
Please review product descriptions, photos, and sizing details carefully before placing your order. Ordering mistakes or changes of mind are not eligible for return or refund.
Items with damage during shipment are not covered and must be claimed directly with the shipping provider.
How long do I have to report an issue with my order?
Please report any issues within 7 days of delivery so we can review and assist promptly. Claims made after this window may not be eligible for replacement or refund.
What if my product arrives damaged or faulty?
We only accept claims for products that are defective (manufacturing issue) — meaning the item does not function or appear as it should due to a production issue. After verification, we will decide whether to send a replacement or issue a refund.
We do not cover or refund items with damage during shipment. Any claims for transit damage must be filed directly with the carrier. For vinyl decals, we also cannot replace or refund issues caused by installation, surface prep, temperature, cleaning products, or normal wear.
Will the license plate frame fit my vehicle?
Fitment can vary by vehicle, plate size, bracket style, and plate surround thickness. Some vehicles may require minor adjustments (such as changing mounting hardware or using spacers) for proper fit.
Please confirm your plate size and mounting setup before ordering. Fitment issues are not considered a manufacturing defect and are not eligible for return or refund.
Are scratches or marks covered?
Minor marks can occur from installation, tools, road debris, or normal handling. Once an item has been installed, it is considered used.
Damage caused by installation or use (including scratches) is not a manufacturing defect and is not eligible for replacement or refund.
My banner decal didn’t stick / lifted / bubbled — is that covered?
Adhesion and finish depend heavily on surface prep, installation method, temperature, and the condition of the glass.
Issues caused by installation or surface conditions (including lifting, bubbling, wrinkles, or poor adhesion) are not considered a manufacturing defect and are not eligible for refund or replacement.
Does sun/UV fading or wear on vinyl decals qualify for a refund?
Vinyl decals are exposed to weather, heat, UV, road grime, and cleaning products. Over time, fading or edge wear can occur.
Gradual fading and wear from sun/UV exposure, heat, washing, or chemicals is considered normal wear and is not a manufacturing defect.
Can I return a vinyl banner decal after attempting installation?
Once a decal has been applied, test-fitted, peeled, or installed, it is considered used and cannot be returned or refunded.
If your order is defective (manufacturing issue) or incorrect, contact us within 7 days of delivery with photos so we can review.
Are color or finish differences considered defects?
We do our best to represent products accurately, but colors may appear slightly different in person due to screen settings, lighting, and photography.
Color/appearance variation is not considered a manufacturing defect and is not eligible for return, refund, or replacement.
What happens if I receive the wrong item?
If you receive the wrong item, please contact us right away. After we confirm the mistake, we will decide whether to issue a replacement or a refund. A photo of the item received is required for verification before we can process your claim.
Do you accept returns for items that have been used or installed?
We cannot accept returns or process refunds for items that have been used, installed, or altered.
For plate frames and vinyl decals, any damage caused by installation, tools, cleaning, or normal use is not eligible for replacement or refund.
For best results, we recommend professional installation of banners and decals.
Do you offer exchanges?
We do not offer exchanges. For orders that are defective or incorrect, we will decide whether to send a replacement or issue a refund after reviewing your claim.
Who covers shipping costs for returns or replacements?
If your order is confirmed defective or incorrect and we approve a return or replacement, we will cover the necessary shipping costs. In all other cases, customers are responsible for shipping.
What if my order is returned due to a wrong shipping address?
If your order is returned because of an incorrect shipping address, unclaimed package, or refused delivery, you may choose to have it reshipped by covering the cost of shipping to the new address. If you do not wish to pay for reshipping, any refund issued will not include the original shipping cost and will also have a 20% restocking fee deducted. Duties, taxes, and original shipping fees are always non-refundable. Please carefully review your shipping information at checkout to avoid delays or additional charges.
My tracking says delivered, but I didn’t receive my order
If your tracking information shows that your order has been marked as “Delivered” by the shipping carrier but you have not received it, please note the following:
Once an order is marked as delivered, responsibility for delivery confirmation and investigation lies with the shipping provider.
We are unable to issue refunds or replacements for orders marked as delivered unless the carrier confirms a delivery error or misdelivery.
If this occurs, customers must:
- Verify that the shipping address provided at checkout is correct and complete.
- Contact the shipping carrier directly to request:
- GPS delivery confirmation
- Proof of delivery details
- A formal “delivered but not received” investigation
If the carrier confirms an error or misdelivery and provides written confirmation or a case number, please contact us with that information and we will be happy to review the next steps.
How will refunds be issued?
Approved refunds are issued to the original payment method. Processing times vary by bank or provider and typically take 5–10 business days after we finalize your refund. Duties, taxes, and original shipping fees are always non-refundable.
Do you offer price adjustments if items go on sale?
We do not offer price adjustments. Discount codes and promotions are time-sensitive and cannot be applied retroactively.
Can I return a sale or discounted item?
Sale and discounted items are final sale and are not eligible for return, exchange, or refund, except where the product is defective or incorrect.
Do you accept international returns?
International orders are not eligible for return or refund unless the product is defective or incorrect.
Can I change or cancel my order after purchase?
Orders cannot be modified once placed. Please double-check your name, billing/shipping address, and items before completing checkout.
Reach out anytime at support@happyendingsofficial.com