Returns & Refund Policy

Happy Endings does not accept returns, exchanges, or refunds unless your order is defective (a manufacturing issue) or incorrect. All sales are final.

Please report any issue within 7 days of delivery so we can review it promptly. Claims made after this window may not be eligible.

Please review product descriptions, photos, sizing, and fitment details carefully before ordering. Ordering mistakes and changes of mind are not eligible for return or refund. This policy does not affect any rights that apply under consumer protection laws in your region.

Happy Endings accepts claims for products that are defective, meaning the item does not function or appear as it should because of a production issue. Send us photos within 7 days of delivery. After verification, we will decide whether to send a replacement or issue a refund.

Damage that happens during shipment must be reported to the shipping carrier and may require supporting documentation.

Contact us right away with a photo of the item you received. Once we confirm the mistake, we will send a replacement or issue a refund.

If we approve a return or replacement for a defective or incorrect order, Happy Endings covers the necessary shipping costs. In all other cases, customers are responsible for shipping.

Customers are responsible for verifying fitment, sizing, compatibility, and local regulations before ordering. Ordering the wrong size, style, or fitment is not a manufacturing defect and is not eligible for return, refund, or replacement.

License plate frame fitment can vary by vehicle, plate size, bracket style, and plate surround thickness. Some vehicles need minor adjustments such as different mounting hardware or spacers. Confirm your plate size and mounting setup before ordering.

No. Once an item has been installed, applied, test-fitted, peeled, or altered, it is considered used and cannot be returned or refunded. This includes:

• Scratches or marks from installation, tools, road debris, or normal handling
• Vinyl decals that lift, bubble, wrinkle, or fail to stick. Adhesion depends on surface prep, installation method, temperature, and the condition of the glass
• Fading or edge wear on vinyl from sun, UV, heat, washing, or cleaning products. This is normal wear, not a defect

If your item arrived defective before installation, contact us within 7 days of delivery with photos. For best results, we recommend professional installation of banners and decals.

We do our best to represent products accurately, but colors and finishes can look slightly different in person because of screen settings, lighting, and photography.

Color and appearance variation is not a manufacturing defect and is not eligible for return, refund, or replacement.

Orders ship to the exact address entered at checkout, and we cannot guarantee address changes once an order is placed. Happy Endings is not responsible for delays or losses caused by an incorrect or incomplete address.

If a package comes back to us because of an incorrect address, an unclaimed package, or a refused delivery, you can have it reshipped by covering the shipping cost to the new address. If you choose not to reship, any refund will exclude the original shipping cost and a 20% restocking fee will be deducted where permitted by law.

Duties, taxes, customs fees, and brokerage fees are never refundable.

Once a carrier marks an order as delivered, responsibility for confirming delivery sits with the carrier. Happy Endings cannot issue refunds or replacements for orders marked delivered unless the carrier confirms a delivery error or misdelivery.

If this happens:

• Check around your property, mailbox, parcel locker, front desk, and with neighbours
• Confirm the address you entered at checkout is correct and complete
• Contact the carrier and request GPS delivery confirmation, proof of delivery, and a formal “delivered but not received” investigation

If the carrier confirms an error in writing or gives you a case number, send it to us and we will review next steps.

Approved refunds go back to the original payment method. Banks and payment providers typically take 5 to 10 business days to post the refund after we finalize it.

Duties, taxes, VAT, brokerage fees, customs charges, and original shipping fees are never refundable.

We do not offer exchanges. Defective or incorrect orders are handled as a replacement or refund after review.

We do not offer price adjustments. Discount codes and promotions are time-sensitive and cannot be applied retroactively.

Sale and discounted items are final sale and are not eligible for return, exchange, or refund, except where the product is defective or incorrect.

Happy Endings orders cannot be modified or cancelled once placed. Please double-check your name, billing and shipping address, and items before completing checkout.

International orders are not eligible for return or refund unless the product is defective or incorrect, except where required by the consumer protection laws that apply to you.

European Union customers may have additional rights under applicable consumer protection laws, including a 14-day withdrawal right on certain purchases. Some products are exempt where the law permits, including goods made to a customer's specifications.

Where a return is permitted, the customer is responsible for return shipping, duties, taxes, customs fees, VAT, brokerage fees, and any related charges. Returns must be sent with a postal service that can deliver to a PO Box and must include valid tracking. Contact us before returning anything so we can provide return instructions and the correct return address.

Email support@happyendingsofficial.com or use the contact form within 7 days of delivery. Include your order number (it starts with HPY), clear photos of the issue, and a short description.

We typically reply within 1 business day.